I use the USB-C Dock G5 for almost one year; I have connected the Dock with two monitors using display ports and HDMI; After I've installed the last windows 11 updates and restart the PC I faced a problem with my monitors... Windows 11 doesn't recognize external monitors, connected over the Dock, but recognize if I connect the monitor directly to my PC using an HDMI port!

*What doesn't work: *

• Update all drivers

• Restarting, unplugging, and restarting all that stuff

• Uninstalling and then reinstalling the latest windows updates

• Updating the latest HP BIOS

• Updating the latest HP Graphics update

• Connect and try new cables

• Connect and try the new USB-C Dock G5

Frustration goes high, but an engineer never gives up :)

Finally, I fixed the problem with the following steps...

*WHAT WORKS: S O L U T I O N *

1. Shut down your laptop

2. Disconnect the dock

3. Reset the laptop by holding the power button & F6 for 20 seconds

4. Start your computer up

5. Plug the G5 dock back in

RESOLVED!

p.s. HP guys should be working harder on this case!

HP #dockingstation